Olympus
Product Name:
Olympus
Category:
Technology
About Olympus
Olympus is a Ticketing Management System which is designed to provide a streamlined customer support experience by collecting and managing all customer interactions from different platforms. This not only includes phone and live chat, but also email and social media interactions. This allows IT and support agents to route tickets easily to the right person or department. Additionally, Olympus provides customizable templates, categories, and tags to help organize and track customer tickets. Reporting tools are also included so that businesses can measure the effectiveness of their customer support operations. The system is designed with the customer in mind, offering a personalized ticket page for each individual.
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Features
- Multi-Channel Accessibility
- Support for Multiple Languages
- Customizable Ticket Templates
- Ticket Categories and Tags
- Workflow Automation
- Personalized Ticket Pages
- Knowledge Base
- Team Empowerment
- Reporting Tools
- Customer Experience Oriented
