Poor communication between stakeholders, lack of collaboration, tracking issues, inefficient customer management due to manual processes.
Poor communication between stakeholders, lack of collaboration, tracking issues, inefficient customer management due to manual processes.
Client: Gas Direct
Industry: Gas Industry
Client: Gas Direct
Industry: Gas Industry
Enigmasoft Technologies proposed two custom CRM solutions: one for shippers and another for suppliers. The shipper CRM improved communication, collaboration, and tracking, while the supplier CRM enhanced customer management and streamlined procurement and also built a user friendly and informative website.
Enigmasoft Technologies proposed two custom CRM solutions: one for shippers and another for suppliers. The shipper CRM improved communication, collaboration, and tracking, while the supplier CRM enhanced customer management and streamlined procurement and also built a user friendly and informative website.
The challenge
- Lack of communication and collaboration between stakeholders
- Difficulty in tracking shipments and orders
- Inefficient manual processes for managing customer information
The victory
Enigmasoft Technologies successfully delivered two custom CRM solutions to the gas company, helping to improve their operations and streamline communication between stakeholders. The shipper CRM and supplier CRM have been instrumental in helping the company manage their supply chain more effectively, resulting in improved efficiency and reduced costs.
The Challenge
The gas company faced several challenges in their operations, including:
The victory
Enigmasoft Technologies successfully delivered two custom CRM solutions to the gas company, helping to improve their operations and streamline communication between stakeholders. The shipper CRM and supplier CRM have been instrumental in helping the company manage their supply chain more effectively, resulting in improved efficiency and reduced costs.
Our success recipe.
EnigmaSoft Technologies implemented three key features to help the gas company improve its operations and streamline communication between stakeholders through their custom CRM solutions:
01
Integrated Communication Channels:
EnigmaSoft Technologies developed an integrated communication module within the CRM solutions. This feature allows the gas company to communicate seamlessly with their stakeholders, including shippers and suppliers, through various channels such as email, instant messaging, and notifications. Ensuring timely and effective communication throughout the supply chain.
02
Supply Chain Tracking and Analytics:
EnigmaSoft Technologies incorporated a robust tracking and analytics feature into the CRM solutions. This feature enables the gas company to monitor the entire supply chain process, from order placement to delivery, and gather valuable data and insights. This data-driven approach empowers the company to make informed decisions, identify bottlenecks, optimize processes, and improve overall supply chain efficiency.
03
Customized Reporting and Dashboards:
EnigmaSoft Technologies designed customized reporting and dashboard features to enhance the gas company’s decision-making and reporting capabilities. The CRM solutions generate comprehensive reports and visual dashboards that present real-time data on sales, inventory, supplier performance, and other relevant metrics. These reports and dashboards can be tailored to the specific needs of different stakeholders, providing a clear overview of critical information at a glance.
Our success recipe.
EnigmaSoft Technologies implemented three key features to help the gas company improve its operations and streamline communication between stakeholders through their custom CRM solutions:
EnigmaSoft Technologies implemented three key features to help the gas company improve its operations and streamline communication between stakeholders through their custom CRM solutions:
01
Integrated Communication Channels:
EnigmaSoft Technologies developed an integrated communication module within the CRM solutions. This feature allows the gas company to communicate seamlessly with their stakeholders, including shippers and suppliers, through various channels such as email, instant messaging, and notifications. Ensuring timely and effective communication throughout the supply chain.
02
Supply Chain Tracking and Analytics:
EnigmaSoft Technologies incorporated a robust tracking and analytics feature into the CRM solutions. This feature enables the gas company to monitor the entire supply chain process, from order placement to delivery, and gather valuable data and insights. This data-driven approach empowers the company to make informed decisions, identify bottlenecks, optimize processes, and improve overall supply chain efficiency.
03
Customized Reporting and Dashboards:
EnigmaSoft Technologies designed customized reporting and dashboard features to enhance the gas company’s decision-making and reporting capabilities. The CRM solutions generate comprehensive reports and visual dashboards that present real-time data on sales, inventory, supplier performance, and other relevant metrics. These reports and dashboards can be tailored to the specific needs of different stakeholders, providing a clear overview of critical information at a glance.
The website they created for us is both visually stunning and user-friendly, making it easy for our customers to navigate and find the information they need.
Outcome Statement
Enigmasoft Technologies custom CRM solutions have been instrumental in helping the gas company to improve their operations and streamline communication between stakeholders. The shipper CRM and supplier CRM have provided a centralized platform for managing communication, tracking shipments and orders, and managing customer information. As a result, the gas company has been able to operate more efficiently and effectively, reducing costs and improving customer satisfaction.
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